Art & Dollhouse Miniatures by Bel Ayala
Art & Dollhouse Miniatures by Bel Ayala

Shipping info

Shipping & Return Policy

Last updated November 1, 2020

Delivery information:

Delivery service  

Your order will be delivered by a tracked service, either using postal service or couriers.  

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items. Due to the nature of the products I sell, which are handmade, these are approximate and so slight extensions may happen. Please contact me bel (at) belsminiworld.com if you require an update at any point and I’ll be glad to help.  

Transit times

Transit times worldwide are normally 1 to 2 weeks from date of dispatch, this is excluding certain peak dates like Black Friday and the Holiday season where delays are expected and common. I am not responsible for any delays caused by the courier/postal company/services, however if you have any concerns or questions please contact me bel (at) belsminiworld.com  and I’ll be more than happy to help.  

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.  

Returns and exchanges

I gladly accept returns and exchanges Contact me within: 7 days of delivery at bel (at) belsminiworld.com Dispatch items back within: 15 days of delivery I don’t accept cancellations, but please contact me at bel (at) belsminiworld.com if you have any problems or concerns with your order.

The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The item must be returned in the original packaging or one of similar specifications to ensure the item gets returned in good condition. Orders returned in bubble envelopes or similar may be rejected as all products are delivered in cardboard boxes to protect the goods.